Shipping and Re-Shipping Policy
Shipping Policy
At MusclGear.com, we understand that prompt and reliable shipping is essential for our customers. That's why we strive to process and ship your orders as quickly and efficiently as possible. Here's a detailed breakdown of our shipping procedures:
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Order Processing: Once you place your order, our dedicated team begins processing it immediately. This involves verifying your order details, confirming payment, and preparing your items for shipment. Most orders are processed and shipped within [Number] business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer,
but we will make every effort to keep you informed of any delays. -
Shipping Methods: We partner with reputable carriers to offer a variety of shipping methods to suit your needs and budget. These include [List shipping methods, e.g., standard shipping, expedited shipping, express shipping, overnight delivery]. Each shipping method has its own estimated delivery timeframe, which you can view during the checkout process. We also provide the option for in-store pickup for local customers.
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Shipping Costs: We believe in transparency when it comes to shipping costs. Shipping costs are calculated based on several factors, including the weight and dimensions of your package, the destination address, and the shipping method you select. Our website's automated system will calculate the exact shipping cost for your order during the checkout process, allowing you to review the charges before finalizing your purchase. We occasionally offer free shipping promotions for orders over a certain amount, so be sure to keep an eye out for those deals!
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International Shipping: We are proud to offer international shipping to a wide range of countries. However, please be aware that international shipments may be subject to import duties, taxes, and customs clearance fees, which are determined by the destination country's customs regulations. These charges are the responsibility of the recipient and are not included in the shipping
cost calculated at checkout. We recommend contacting your local customs office for more information about potential charges. Delivery times for international orders can vary significantly depending on the destination and customs processing. -
Order Tracking: Staying informed about the status of your order is important. As soon as your order ships, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment
in real-time on the carrier's website. If you have any questions or concerns about your shipment, please don't hesitate to contact our customer support team.
Return Policy
We want you to be completely satisfied with your purchase from MusclGear.com. If for any reason you are not happy with your order, we offer a hassle-free return policy.
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Return Eligibility: We accept returns for most unopened and unused items within [Number] days of delivery. Items must be returned in their original packaging and in resalable condition. Certain items, such as perishable goods or personalized items, may not be eligible for return. Please check the product description for specific return eligibility
information. -
Return Process: To initiate a return, please contact our friendly customer support team at [Email address] or by phone at [Phone number]. They will guide you through the return process and provide you with a return authorization number (RAN). Please include the RAN with your returned item.
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Return Shipping: Unless the return is due to an error on our part (e.g., damaged or incorrect item), return shipping costs are typically the responsibility of the customer. We recommend using a trackable shipping method to ensure that your return reaches us safely.
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Refunds: Once we receive your returned item, our team will carefully inspect it to ensure it meets our return criteria. Once approved, we will process your refund within [Number] business days. Refunds will be credited back to the original payment method used for the purchase.
Re-shipping Policy
We understand that sometimes shipping addresses can be entered incorrectly. If your order is undeliverable due to an incorrect or incomplete address provided by you, the package will be returned to our warehouse. We will make every effort to contact you to confirm the correct address and arrange for re-shipment. However, you will be responsible for any re-shipping costs incurred. To avoid re-shipping fees, please double-check your shipping address carefully before placing your order. We also offer the option to update your shipping address before your order ships; simply contact our customer support team as soon as possible.
Disclaimer:
This Shipping and Re-shipping Policy is subject to change without prior notice. Please refer to this page for the most up-to-date information.